First runner-up:

UMC Lubbock Clinical Laboratory U

niversity Medical Center (UMC), formed in 1996 to meet the needs of the community, is a non- profit, 500-bed facility located in Lubbock, Texas. Over 125 providers represent all primary care specialists and locations throughout West Texas. UMC is the only Level 1 Trauma Center in the area and is the only Burn Center in the region. The children’s unit is part of the Children’s Miracle Network and includes both pediatric and neonatal intensive care units. It also serves as the teaching hospital for the Texas Tech University Health Science Center (TTUHSC).

UMC was named one the best companies to work for in Texas six of the past seven years with a featured article in Texas Monthly. Most Wired: Health Care’s Most Wired acknowledged UMC as having a higher level of technology adoption, geared toward improved patient care and safety.

UMC also received Magnet Designation and joined the top seven percent of hospitals in the nation by earn- ing Magnet Recognition from the American Nurses Credentialing Center—one of the highest achievements a hospital can attain.

In 2018, the UMC Clinical Laboratory had a complete transformation including a new laboratory director, assistant director, supervisors, and a total renovation of the clinical laboratory. Employee satisfaction rose to 99 percent overall vs. the previous year’s 73 percent.

Customer service UMC Clinical Laboratory provides an online portal for external customers to connect with physicians and their medical records. The system facilitates communication with the primary healthcare provider and allows access to crucial documents such as medications, immuniza- tions, medical history, and test results. Physicians, nurses, and employees have specialized portal access. UMC has multiple clinics surrounding Lubbock which makes it convenient and efficient for patients to receive treatment and phlebotomy services. This number has increased steadily to over 48,000 annual phlebotomy collections for these outpatient clinics. Customer service at UMC also includes its employ- ees. Their Wellness Program addresses the well-being of staff by providing participation challenges. Completion of these challenges earns points. Quarterly and annual prizes are awarded based on point totals.


Productivity The Chemistry department purchased two Roche COBAS 8000 analyzers to meet the needs of increased laboratory testing (1.3 million tests per year). The Hematology department also purchased a new ana- lyzer and the instrumentation was attached to an auto- mated line. The whole laboratory was renovated to be Lean. Hematology lead the way into innovation by installing the Sysmex XN-9100 and the Sysmex SP-50 Slide Makes/Stainer. The reduction in manual differen- tial percentage from the previous analyzer decreased from 27 to 11 percent in the first three months. New advanced hematology parameters were introduced to assist providers in diagnosis, treatment, and mainte- nance of several patient conditions to include imma- ture platelet fractions, reticulocyte hemoglobin, and immature granulocytes. The auto-validation rate for the Sysmex was 70 to 75 percent vs. 20 percent for the previous analyzer.

Gary Escoto, MLS(ASCP), JoseLuis Sanchez, MS, MLS(ASCP), and Aubrey Lacirda, MT(AMT) observing Total Lab Automation ribbon cutting presentation

Implementation of an Individualized Quality Con- trol Plan (IQCP) program for thromboelastogram (TEG) testing projected savings of $87k per year. In addition, Transfusion Services installed a new Neo ana- lyzer which expanded testing to include phenotyping and batch testing for in and out patients to assist with prioritizing STAT testing as to not delay patient care. The laboratory also participated in UMCs Annual Waste Walk to promote efficiency which yielded $5.3

continued on page 25

Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42  |  Page 43  |  Page 44  |  Page 45  |  Page 46  |  Page 47  |  Page 48